Monday, November 2, 2009

5 Tips to Improve Your Business Communications

By Andrew Brown

In today’s day and age of e-mail, Blackberrys and text messaging, business environments are relying on technological advances to facilitate communication. Certainly, operations have become more efficient. However, are interactions becoming more effective as a result?
Continuing to develop interpersonal communication skills is never something that should take a back seat. Simply put, how you communicate is just as important - if not more important - than the product or service you are trying to sell. In our rapidly changing and fast-paced business environment, building relationships is critical to the success of any business. For small businesses in particular - that may not have a formal communications function - every individual in the business is a part of the communications effort.

From the Experts:
1) Pay attention to physical cues. Experts say that when you meet someone, you have just ten seconds to make an impression on them. Elements such as eye contact, a firm handshake and a calm speaking voice are all part of the communication you are delivering or the interaction you are facilitating. Keep checking the other person’s non-verbal cues as well to adjust your approach, mirroring their style - are they friendly or formal? Do they appear open to closer talking or prefer to have more space between each other? By answering these questions in real time and adjusting your physical style appropriately, you can easily make a potent first impression.
2) Employees come first. Meet with employees one-on-one at regular time intervals. Experts recommend weekly meetings and advise both parties to come prepared with updates or issues for discussion. This is a perfect time to discuss career path strategies for your employees as well. You can also take the time to inform employees of any performance issues that have arisen, giving them time to mark improvements before any formal reviews.
3) Take advantage of presentation training. Group speaking skills are critical, and especially important for small businesses looking to grow referrals and network in their industry or market. In addition, be able to effectively communicate to employee groups to build credibility and ensure consistent messaging about your expectations.
4) Be careful with emails. Know the difference between what messages can be delivered via email and what must be discussed in person. As a rule, save more emotional matters for face-to-face discussions. On the flip side, learn how to become more succinct with your e-mail communications to ensure you’re delivering the facts and outlining appropriate action steps so that everyone is clear on your requests. A good rule of thumb: write the way you speak and remember that longer is not necessarily better.
5) Use logic to construct your communications. Whether speaking or writing, state the facts to support your opinions. Avoid limiting your credibility by using statements like, “I feel.” Instead, use goal-oriented language and avoid unnecessary storytelling.
Andrew Brown and Small Business Guru provide Coaching, Inspiration and Practical Advice for Small Business Owners and Entrepreneurs. Subscribe to the free, weekly newsletter at http://www.small-business-guru.com/.

Monday, September 14, 2009

Gossip

By Zig Ziglar

Gossip is enormously destructive. We frequently hear little jokes about gossip, like the two people who were talking and one said, “I can’t tell you any more. I’ve already told you more than I heard.” In that line is much of the tragedy about gossip which can and often has destroyed a person’s reputation. Gossip always damages relationships and specifically with the person you are gossiping about. For example, once you have said something unkind about a person, you will feel uncomfortable around them and your relationship with them will suffer.

Dr. Adrian Rogers wisely points out that before we disseminate information which might be considered gossip, we must carefully ponder three questions: Number one, is it the truth? If it fails the first test, then it is not repeatable. Number two, even if it is the truth, do you really need to share it? Will it help anyone? Will it hurt anyone? Would it be better left unsaid? If there are no benefits to anyone, then what possible purpose could repeating it serve? Number three, is it kind? In our world so full of cynicism and skepticism, will repeating this story be kind? Can it be better left unsaid? Would you really be better off repeating this information? When you analyze it this way, your chances of being a gossiper are dramatically reduced.

When you consider the benefits of stopping gossip in its tracks, you’ll discover they’re substantial. First, you do not damage yourself, which means that your reputation and esteem are untarnished. That’s good. Second, you won’t harm someone else’s reputation. This means that your circle of friends will be larger. Since most of us do not have any friends we would like to lose, that’s good! Think about it and I’ll SEE YOU AT THE TOP!

Zig Ziglar is a motivator and teacher. He is the author of 27 books and loved by millions of people world wide for his practical wisdom and his gift of hope.

An I CAN Success Story

By Bob Alexander

I CAN…Two powerful words that inspire our confidence…Serve as a testament to our determination to succeed…And reflect a desire to be our very best.
That’s why thousands of educators, students and parents across America are excited about Zig Ziglar’s I CAN program. Through I CAN, they’re not only learning the ABC’s of education, but more importantly, the ABC’s of Life – Attitude, Behavior and Character. These are the fundamentals that enable individuals to achieve their fullest potential and bring out the best in others.
The I CAN program is based on the foundational principles of honesty, integrity, character, trust, loyalty and love – principles upon which successful lives are built. Once this solid foundation is established, individuals develop a positive attitude and self-image, as well as strong, healthy relationships with others. Even more importantly, they are empowered to achieve their life’s goals and desires. Health, happiness, prosperity, friendship, peace and security are dreams transformed into everyday realities. Isn’t that what we all want for today’s youth?
Time and time again test and survey results show that students who adopt these traits excel in school and beyond. Middle school principal Dr. Paul Jennings wrote me a letter explaining his experience with the I CAN Program and said:
“Let me tell you about the impact the I CAN Program has had on many of our youngsters in this community. We distributed the material to our teachers after a staff development workshop that you conducted. Immediately after the workshop the teachers began using the principles of the program in their day to day instruction. But the most salient discovery was what I saw in the hallways…the cafeteria…the gymnasium and the bus stop. I began to notice…as did many of my teachers…that the students were beginning to “live” by the principles of the I CAN Program. The fact that students began to discover that…they can have everything in life they want…if they help enough other folks get what they want…began to become a reality to them.
Being “nice” is a choice. To have a friend…you must be a friend. Your attitude in life is the MOST important indicator of your future success. All of these attributes helped our youngsters get over the sometimes rocky road of adolescence. Thank you for bringing the I CAN Program to light in our community, and we look forward to staying focused on the “big deals” of life!
Robert Louis Stevenson once said, “The man is a success who has lived well, laughed often and loved much; who has gained the respect of intelligent men and the love of children; who leaves the world better than he found it, whether by an improved poppy, a perfect poem, or a rescued soul; who never lacked appreciation of earth’s beauty or failed to express it; who looked for the best in others and gave the best he had.” Dr. Paul Jennings has done his part. What about you?
Bob Alexander is the President of The Alexander Resource Group and is the manufacturer and distributor of the I CAN Program. For more information on how you can bring the I CAN Program to your community, visit www.yesican.net or call 877-USA-ICAN (877-872-4226).

Thursday, July 30, 2009

Stress - Good or Bad?

By Zig Ziglar

The dictionary says that stress is “to force or drive.” It’s “urgency, pressure, importance.” It’s “focus, concentration of attention, to emphasize.” When we look at the entire dictionary definition of stress, we learn that stress can be either good or bad. Too much stress will cause you to lose sleep, make you edgy and irritable and give you high blood pressure. If you don’t feel any stress, it may mean that you’re not putting any significant importance on what you’re doing. That can be as bad as too much stress. It seems that a balance in our life is the key as far as stress is concerned.

How do we handle relatively minor stressful situations (temporary increase in work load, slightly overdrawn at the bank, car threatening us with a repair bill, etc.) and adjust it to the proper level? This is one area where our feelings are extremely important. Most of us can sense when we’re feeling too much stress, so let’s look at some methods for stress reduction. (The real “biggies” like divorce, bankruptcy, abuse, unemployment, etc., are more serious and will be the subject of a future article in this newsletter.)

First, we need to identify the cause of stress. Is it a misunderstanding with a co-worker or family member? Is it getting so involved in our responsibility that we lose our sense of perspective for the everyday facets of a balanced lifestyle? If so, what can we do about it? First, if it’s a people problem, take time to talk it out. Try to put yourself in the other person’s shoes. If you’re wrong, admit it and apologize. You won’t “lose face” – you’ll gain respect because you’ve acknowledged that you’re wiser today than you were yesterday. Second, find a pressure release. Take time for yourself, even if for just a few minutes. Some quiet reading, a good walk, some relaxation, a shift of scenery can work wonders. Take these steps to relieve that stress and I will SEE YOU AT THE TOP!

Zig Ziglar is a motivator and teacher. He is the author of 27 books and loved by millions of people world wide for his practical wisdom and his gift of hope.

Tuesday, April 21, 2009

5 Positive Things to Do Instead of Complain

By Jon Gordon

One of the key principles of The No Complaining Rule is that we have a choice of how we invest our energy at home and at work. We can focus on the negative or the positive. We can focus on problems or use problems to create solutions. And we can focus on sharing positive energy or negative energy. It’s all about our intention, our focus and our habits. Bad habits create bad results and good habits create good results. And since one of the best ways to stop a bad habit is to replace it with a good habit, here are 5 positive things we can do each day instead of complain.

1.Practice Gratitude. Research shows that when we count three blessings a day, we get a measurable boost in happiness that uplifts and energizes us. It’s also physiologically impossible to be stressed and thankful at the same time. Two thoughts cannot occupy our mind at the same time. If you are focusing on gratitude, you can’t be negative. You can also energize and engage your co-workers by letting them know you are grateful for them and their work.

2. Praise Others. Instead of complaining about what others are doing wrong, start focusing on what they are doing right. Praise them and watch as they create more success as a result. Of course, point out their mistakes so they can learn and grow, but make sure you give three times as much praise as criticism.

3. Focus on Success. Start a success journal. Each night before you go to bed, write down the one great thing about your day. The one great conversation, accomplishment, or win that you are most proud of. Focus on your success, and you’ll look forward to creating more success tomorrow.

4. Let Go. Focus on the things that you have the power to change, and let go of the things that are beyond your control. You’ll be amazed that when you stop trying to control everything, it all somehow works out.

5. Pray and Meditate. Scientific research shows that these daily practices reduce stress; boost positive energy; and promote health, vitality, and longevity. When you are faced with the urge to complain or you are feeling stressed to the max, stop, be still, plug-in to the ultimate power, and recharge.

Saturday, January 31, 2009

Why Employees Don't Work to Full Capacity

By Janae Wentworth

Many workplace studies show that at least 25% of workers said they were capable of doing 50% more work. On average, they estimated they could do 26% more. Why don’t they? About a third mentioned one or more of the following explanations:

1. Not being involved in decision making.
2. The lack of a reward for good performance.
3. No opportunity for advancement.
4. A lack of supervision and inadequate training.

Good managers remember to recognize and motivate employees. Great managers do it every day. Here are some proven methods for making sure that praising employees becomes part of your daily routine:

• Make employees a part of your weekly “to do” list. Add the names of the people who report to you to your list of goals to accomplish. Then cross off names as you praise them.

• Write notes at the end of the day. Keep a stack of note cards on your desk, where you cannot ignore them. At the end of the day, take a minute to write thank-you notes to any employee who made a difference that day.

• At the beginning of the day, put five coins in your pocket. Then, during the day, each time you praise an employee, transfer the coin to your other pocket. It may sound corny, but once you get in the habit, you’ll start relying on tricks like this one.

Many managers think that handing out praise indiscriminately is better than not praising at all. They are wrong. Do not make the mistake of thinking any praise is good praise! If you hand out praise the wrong way, at the wrong time, or for the wrong reasons, it can do more harm than good. Here are some guidelines to follow when using praise to motivate employees:

1. Be very specific about what you praise. Never say, “Bob, you are doing a great job, keep up the good work.” For all you know, Bob may have spent part of the morning making personal phone calls and goofing off. He is going to think that you are a pushover and easy to fool. Wait for something specific to praise, e.g., “Bob, you did a great job on the Anderson account. Keep up the good work.”
2. Do not praise ordinary performance. If you praise employees for daily routine tasks, they will not be motivated to do better. Also, if and when they do excellent work, your praise will not mean as much.
3. Do not just “hit and run.” If an employee does excellent work on a project, spend some time with that employee to let him or her know how much it means to you and the company. Better yet, take that employee to lunch as a way of rewarding the behavior.
4. Use praise to improve poor performance. If an employee is doing well in one area, but poorly in another, use praise to improve the poor performance. Sit the employee down, praise what he or she is doing right, and then say, “Now I want you to take the same approach on this other matter. . . “

Thursday, June 7, 2007

Visualization, A Key To Success - By Leo Ryan

Visualization can be a powerful key for anyone to achieve success. This can be in any area in our life, whether it's success in business, overcoming health issues, or achieving success in sporting ventures.

This is a technique that has been used by successful athletes, actors, politicians and business people. It is a technique that can make the difference between success and failure.

Arnold Schwarzenegger, now the governor of California, won the Mr. Universe title five times and he attributes his success to a great extent in using visualization to achieve that. He refers to the time before he won his first tournament. The title was already his. He had seen himself winning it so many times in his mind he had no doubt he would win it.

He makes the same claim about being a successful actor. He wasn't the greatest of actors but that did not stop him being successful and earning big money.

Visualization is nothing more than using your imagination. It is a matter of creating, in your mind, what you want to be, do, or have. It is like making a movie in your mind and you are the director. You have complete control.

I am reminded of a man who was involved in a plane crash. He naturally had multiple injuries and it was amazing he survived. The only thing he was able to do by himself was blink. However, he was able to use his mind.

It was thought he would never recover from his injuries but he was not prepared to accept that and he vowed to himself he would walk out of the hospital unaided by Christmas. The crash was in March.

So while he lay there all that time he made use of his mind by using visualization. He astounded everyone with his recovery and he eventually walked out of the hospital unaided before Christmas as he had visualized and decided he was going to do.

To be successful with visualization there are steps to follow:

1. Decide what you want to visualize. What is it you want to achieve? Is it success in a business opportunity? What will success mean? Finding your dream home, traveling, or something else?

2. Find a quiet spot, take a deep breath and relax.

3. Once you are completely at ease, begin your movie. You are now directing your imagined reality. It is happening before your eyes. You are already experiencing it. Keep your mind focused. Don't let it end until you are ready.

There are of course the cynics and the skeptics. There will be those who scoff at this as being hocus pocus and not based in reality. There will also be those who say they have heard it all before and claim to have tried it and it didn't work.

But this is crucial. Results will not occur unless the desired outcomes have been imprinted into your mind over and over again. It may take months of rewinding and repeating that same movie in your head to achieve the desired result. Get the message: repetition is essential. Think of it this way, by the time you have achieved what you want you won't be surprised. It will feel as if you expected it, as if you already achieved the reality.

When practiced now and then visualizing is like daydreaming. It has to be a daily practice without exception in order to draw you toward the achievement of any goal. Repetition is the key.