Tuesday, March 13, 2007

The Customer is the One Who Matters

The Customer is the One Who Matters
By Janae Wentworth

Excellent customer service exceeds customer needs (real or perceived) in a consistent and dependable manner.
Note the phrase “real or perceived.” This is very important in understanding excellent customer service. It is not your perception of how good the service is that counts. It is the customer’s perception that matters!Read more...

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